- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
New management took over in 2017, but based on a few interactions seems to be upholding the good reputation.
Scott and Rita are the best. We wouldn't let anyone else service our vehicles ever. So glad to continue our service relationship with Scott at his new location. If you are looking for a good and honest mechanic, I would highly recommend Preferred Service and Repair.
I was very happy with my experience with Preferred Service and Repair. I had my car towed there Friday assuming the starter was out. I did not think the car would even be looked at, let alone repaired, until the following week, but at the end of the day got a call reporting he had found the battery cables just needed to be replaced, and he had already completed it for less $ than my towing cost. They had given me a ride back to work, and then stayed open late for me to come back to pick up the car. Very friendly and professional.
New Mgmt team is great, plus great reliable service.
Rita and Scott are the new owners, so don't hold them to the old reviews!! Honest and great people! Best place to take your vehicle!!
Under new ownership! Great service and QUALITY work! Very friendly and knowledgeable staff with fair prices!