Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 320-251-8844 or make an appointment online!
Know Your Rights
New management took over in 2017, but based on a few interactions seems to be upholding the good reputation.
Scott and Rita are the best. We wouldn't let anyone else service our vehicles ever. So glad to continue our service relationship with Scott at his new location. If you are looking for a good and honest mechanic, I would highly recommend Preferred Service and Repair.
I was very happy with my experience with Preferred Service and Repair. I had my car towed there Friday assuming the starter was out. I did not think the car would even be looked at, let alone repaired, until the following week, but at the end of the day got a call reporting he had found the battery cables just needed to be replaced, and he had already completed it for less $ than my towing cost. They had given me a ride back to work, and then stayed open late for me to come back to pick up the car. Very friendly and professional.
New Mgmt team is great, plus great reliable service.
Rita and Scott are the new owners, so don't hold them to the old reviews!! Honest and great people! Best place to take your vehicle!!
Under new ownership! Great service and QUALITY work! Very friendly and knowledgeable staff with fair prices!